Padini Holdings 12.12 deal! Come and grab your favourite items at incredibly low rates ONLY on online store tomorrow with their one day only 12.12 deals. What’s more? FREE shipping on order above RM120. Terms & Conditions apply, while stock last!
Buy ONLINE & EX-change In-store:
RETURNS AND EXCHANGE POLICY
(For both courier and retail stores exchange)
Normal priced items are exchangeable within 21 days from your invoice date.
Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.
For hygienic reasons, they cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.
They will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items , which you will see the term [Not valid for Exchange] in the Tax Invoice.
Exchange Policy is granted for 1 time only for each item.
If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.
If you would like to exchange a single item bought as part of a promotion offer (for example: ‘buy 2 @ RM39’, ‘buy 3 @ RM50’), you may only exchange to another item with the full price of the original item less the total discount given in that promotion. You may refer to the Row Total as the final price.
A sample of the Tax Invoice as below:
Your eligible return value is circled in the sample tax invoice above. Should you have bought more of the same item, the return value would be the amount divided by the quantity purchased.
For promotions such as ‘Buy 1 Free 1, 1 For RM79.90’, you may exchange the size of the same item or items with the similar promotion of the same value or RM79.90, and is subject to stock availability. Should the item to exchange is out of stock and you would like to exchange for an item which is not in the similar promotion, you must return all items to us in order to process the exchange.